- While attempting to convert a WMA file to WAV or MP3, the software does not seem to respond. What could be the problem?
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- I am trying to use Audio Editor Pro, but it is not working properly. What could be the problem?
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- How do I use Audio Editor Pro to record from a LP or cassette?
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- I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
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- Why do I have to register with the CDDB in order to retrieve track information for CD conversions?
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- When I try to connect to the CDDB, nothing happens. What's wrong?
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- When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?
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- I want to order Audio Editor Pro, but I cannot find the Product ID required on the order form. Where may I obtain this information?
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- I purchased a copy of Audio Editor Pro, and now I want to use it on another computer. What can I do?
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- I have purchased a previous version of Audio Editor Pro in the past. How do I upgrade to the new version?
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- Do you sell a version of Audio Editor Pro for the Mac?
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- Can I purchase the software in a local store near where I live?
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- Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
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- Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?
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- When converting from CD, pops or clicks are present in the output file. How can I improve the output quality?
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- How can I eliminate speed fluctuations and skipping from my output files?
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- What is the update/upgrade policy for Audio Editor Pro?
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- What is Audio Editor Pro's refund policy?
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- I have purchased Audio Editor Pro. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?
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- What are the recommended Operating System configurations for Audio Editor Pro?
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- What are the hardware requirements for Audio Editor Pro?
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- How do I uninstall Audio Editor Pro?
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While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding. What could be the problem?
Unfortunately, a major inconvenience with WMA files at present is that many files are protected, or locked. As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.
I am trying to use Audio Editor Pro, but it is not working properly. What could be the problem?
This is usually caused by the file's audio content using a codec that is not supported by the conversion module. Even though it plays properly in Audio Editor Pro, the playback engine's supported codecs are different from that of the conversion module. You should ensure you're running the latest version of Audio Editor Pro, if you're experiencing this problem, because we are always adding support for additional codecs as the software is updated.
How do I use Audio Editor Pro to record from an LP or cassette?
Audio Editor Pro can be used to record from any available sound source. Make the necessary hardware connection from your stereo or other source device to your sound card. Then within Audio Editor Pro, select the connection used on your sound card as the input source for recording. Start playback on your stereo or other device, and click the record button on the Audio Editor Pro window. When the audio content playback is complete, press Stop in Audio Editor Pro, and save the recording via the Save As command. You should keep in mind the frequency at which recordings are saved.
I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the downloads page. Most ISPs do not have problems with files of this size. However, if you do have a problem with one of the files, instead of having to re-download the entire package, you need download only that part which faild.
Why do I have to register with the CDDB in order to retrieve track information for CD conversions?
This is not a policy on our part. It is now required by Gracenote (the company who owns and operates the CDDB service) in order to access their new CDDB2 database.
When I try to connect to the CDDB, nothing happens. What's wrong?
Please remember that you must be connected to the Internet to take advantage of the CDDB.
If problems persist, there might be a temporary network problem with the CDDB itself or your ISP might be experiencing difficulties in establishing a connection with the CDDB.
When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?
When converting from WAV to MP3 or WAV to WMA, the source file and output file must be the same frequency. Otherwise, the resulting output will play too slow or too fast, depending on the difference in frequencies. In this situation, you will need to convert files with a frequency other than 44.1 kHz using the File > Save As command before processing. Once this step has been taken, the conversion to MP3 or WMA will produce the correct result.
I want to order Audio Editor Pro, but I cannot find the Product ID required on the order form. Where may I obtain this information?
In order to purchase, you must provide AudioRight with the Product ID. The Product ID for Audio Editor Pro can be found on the Audio Editor Pro About dialog box when you click Help > About. Also you can find it at the Enter Registration Code dialog box. This dialog box appears automatically when you start the software and press the "Register" button at the Reminder window. The Product ID is listed in the middle of this dialog box. You may copy the Product ID to the Windows Clipboard and then paste the ID into the order form.
I purchased a copy of Audio Editor Pro, and now I want to use it on another computer. What can I do?
The software's license is for a single computer.
If you'd like to use the software on an additional computer, while keeping Audio Editor Pro on the current computer, you may upgrade your license (for $19.95) to support this from here. When ordering, supply the Product ID from the new computer.
After you purchase the upgraded license you can install a new copy on another computer with the new license. When you purchase an upgraded license we need
- Your old registration code.
- New product ID from the new computer.
Important
- You can get the Product ID by opening Audio Editor Pro on the new computer and clicking Help > About.
I have purchased a previous version of Audio Editor Pro in the past. How do I upgrade to the new version?
You may upgrade to the latest version of Audio Editor Pro for $19.95 from here.
Do you produce a version of Audio Editor Pro for the Mac?
No. We do not develop Macintosh software at this time. Unfortunately, as we are not familiar with the Macintosh software market, we do not know of a similar solution to recommend for the Mac platform.
Can I purchase the software in a local store near where I live?
Audio Editor Pro is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the Audio Editor Pro web site or via postal mail, fax, PayPal, or wire transfer.
Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives and some new ones, do not support this capability.
Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?
Conversion output quality is affected by two factors: CD-ROM drive and system processing power. For best conversion performance, do the following:
- Avoid simultaneously running other applications which would drain the CPU's power (graphics programs, scanners, other compressors, etc.)
- Avoid simultaneously running other applications which are write to the hard drive.
- Certain conditions which cause the operating system to crash, such as low memory or several open windows, will also affect the quality of conversion output.
When converting from CD, pops or clicks are present in the output file. How can I improve the output quality?
The first step is to ensure you are running the appropriate ASPI manager. There are a number of ASPI managers available that will not support digital CD conversion from all types of CD-ROM drives. The ASPI manager shipped with Windows 95/98 should work properly. If you have installed a disk drive, SCSI controller, or CD-ROM drive which has updated the ASPI manager on your system, you may have a newer version, but one that does not support digital CD conversion from your drive. In this case, you should reinstall the appropriate ASPI manager for the version of Windows you are running.
There are a number of possible obstacles when converting from CD, including minute scratches or physical damage to the CD for a particular track, internal vibration of your CD-ROM drive, interruptions with multiple networked PCs, attempting to convert from an enhanced CD, as well as a variety of other possibilities.
A bigger problem can often be your CD-ROM drive itself. About 25% of the drives currently on the market do not support digital audio extraction. Depending on what the source of the problem is, you may find that all recording is affected or that only a few tracks from certain CDs present problems.
Many of the drives that do support digital audio extraction have poor seeking accuracy that results in audible artifacts in the conversion output. During the conversion process, drive-seeking errors (jitter) may cause clicks, pops, scratches or skips to be heard in the output file. To eliminate or minimize this effect, click File > Convert > CD Track(s). On the CD Converter window, click File > Configure. Experiment with the settings on the Conversion tab to determine which configuration produces the best result on your system. Conversion time may take longer with a different option selected, but the jitter may be minimized depending on which setting your drive utilizes. Some drives produce excellent sound quality without changing this setting. We recommend you try all available configurations to determine which is best for your drive if you're experiencing problems.
There is no standard or optimal setting since every system is set up differently. Fine-tuning is often a matter of trial and error. Always remember to avoid running any applications in the background while converting. This includes any pre-installed applications that may have come on your PC.
How can I eliminate speed fluctuations and skipping from my output files?
Speed fluctuations are most often caused by the computer's processor not being able to keep up with the conversion process. Because Audio Editor Pro performs all recording and encoding in one step (for maximum speed and quality), it demands more processing power than an encoder by itself.
If you have limited processing power and have had better results encoding using a two-step method of creating MP3/WMA files, try first converting from CD to WAV format and then encoding to MP3 format with the WAV to MP3 conversion feature of Audio Editor Pro.
Skipping is usually caused either by jitter or accuracy problems when the drive is seeking data. They can be aggravated by degraded system performance.
Try to defragment your hard disk regularly and avoid running programs that use a lot of system resources when running Audio Editor Pro. To defragment a drive, double-click My Computer on your desktop, right-click the drive (C, D etc? you'd like to defragment, click Properties/Tools and choose Defragment Now. Depending on the size of your hard drive, this can take several hours. It's best not using your computer during this time.
When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?
Unfortunately, the same qualities that make a CD-ROM great for a portable computer make it very difficult to obtain acceptable output quality from CD conversion. It is quite possible that from this drive, you may never produce a clean conversion, and if possible, you may want to perform your conversions on a desktop system instead, using your laptop solely for playback.
What is the update/upgrade policy for Audio Editor Pro?
When Audio Editor Pro is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you'd like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you'd prefer not to upgrade, you may still continue to use the version purchased at no additional cost.
What is Audio Editor Pro's refund policy?
30-day money-back guarantee. UNCONDITIONAL. We guarantee you will be absolutely thrilled with the results and quality of Audio Editor Pro or you can return the program for a 100% refund anytime during the first 30 days!
If for some reason, you ordered Audio Editor Pro, but did not receive the unlock information, e-mail sales@mightsoft.com with the date of your order, the name supplied with your order, and the Product ID from the software's registration window. We will look for your order and send the registration details to you promptly.
I have purchased Audio Editor Pro. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?
With the current version of Audio Editor Pro, the Product ID does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information.
Recommended Operating System configurations for Audio Editor Pro
Windows 95 (with Service Pack 1), Windows 98, Windows ME, Windows 2000, or Windows XP.
Hardware Requirements for Audio Editor Pro
Minimum:
Intel Pentium class 200 MHz processor or better; 128 MB RAM; 50 MB Hard Drive space; 4x CD-ROM drive or better; Sound Blaster-compatible sound card and speakers/headphones; SVGA or higher color video display card (minimum resolution 800x600); Internet connection for CDDB access, ordering, and support.
Recommended:
Intel Pentium II class 400 MHz MMX or better; 128 MB RAM or more; 50 MB Hard Drive space; 12x CD-ROM drive; Sound Blaster-compatible sound card and speakers/headphones; 16-bit color video card; Internet connection for CDDB access, ordering, and support.
How do I uninstall Audio Editor Pro?
To uninstall Audio Editor Pro, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select Audio Editor Pro from the Install/Uninstall tab. Then click Remove.
